RETURN POLICY
Last updated October 01, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@nordicsauna.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and All original packaging/goods, then mail your return to the following address:
Nordic Sauna LLC
Attn: Returns
RMA #
14831 Bessemer Street
Van Nuys, CA 91411
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Custom Made Products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 15% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● Approved written authorization is required from Nordic’s Customer Service Department to return any products. All products returned without approved written authorization will be refused. Products authorized for return must be returned in their original packaging. A 15% restocking charge will be applied, along with any additional cost necessary to bring the product to stable condition. Products that are damaged or not in otherwise salable condition. All credits will be issued in the form of a merchandise credit. Products that are damaged or not in otherwise salable condition, special order, parts of an inventory adjustment, phased out or discontinued items are not eligible for return or credit. Buyer is responsible for inbound and outbound freight and freight damage. Warranty:
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@nordicsauna.com